At Arjiva customer satisfaction is our priority, and we strive to provide a seamless shopping experience. Below is our detailed refund and cancellation policy.

Refund Policy

Orders that have been successfully delivered and accepted by customers are non-refundable.

If you believe that the delivered item does not meet the specified requirements, please contact our team within 24 hours of delivery. Our team will review your concerns and endeavor to provide you with a suitable solution.

Cancellation Policy -

• We value our customers and have a flexible cancellation policy. However, the following terms and conditions apply.
• Cancellations are accepted only if requested to us within 2 days of placing the order.
• Cancellation requests will not be accepted by us if the order has been processed and shipped.
• Orders placed under same-day delivery are not cancelable.
• Cancellation is not allowed for special occasion products like festival gifts or promotional items during events like Diwali, Valentine's Day, and any other limited-time offers.

Policy for damaged or defective items-

A damaged or defective product is not an unlikely event so please try to report it to our customer care team within 1 day of delivery with proof. An attempt will be made to resolve the issue after proper verification by our expert team.

 

Product Non-conformity Policy -

If the product delivered by us does not match its description or fails to meet your expectations then please inform us within 24 hours. Our customer service team will properly assess your issue and take the necessary steps to resolve your issue.

For further assistance, please feel free to contact our customer care team as we are here to help you.